Privacy policy

Last updated: April 17, 2026

Madonna del Latte operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a family-run winery shopping experience (the "Services"). Madonna del Latte is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including payment details and transaction confirmations (processed securely via payment providers).

  • Account information including your username, password, preferences and settings.

  • Transaction information including purchases, returns, and order history.

  • Communications with us, including customer support messages.

  • Device information including IP address, browser and device data.

  • Usage information regarding how you interact with our website.

Personal Information Sources

We may collect personal information from:

  • You directly (when placing an order, contacting us, or using the website)

  • Automatically through cookies and similar technologies

  • Service providers acting on our behalf

  • Partners or third parties

How We Use Your Personal Information

We use your personal information to:

Provide and improve our services
To process orders, manage your account, arrange shipping, and deliver your purchases.

Shipping and logistics
We share necessary personal information with logistics and shipping partners to fulfill and deliver your orders, including international shipments where required.

Marketing and communication
We may send you emails about your orders or, if you opt in, promotional communications. We may use third-party tools (such as email marketing platforms and analytics services) to support these activities.

Security and fraud prevention
To protect our store, customers, and transactions.

Legal compliance
To comply with applicable laws and regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze traffic, and improve your experience. Where required by law, we ask for your consent before placing non-essential cookies. You can manage your cookie preferences through your browser settings or our cookie banner.

How We Disclose Personal Information

We may share your personal information:

  • With Shopify and service providers (payment processing, hosting, analytics, customer support)

  • With logistics and shipping partners to deliver your orders

  • With marketing and advertising partners (where applicable and permitted)

  • When required by law or legal process

  • In connection with business transfers

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal data to provide and improve the Services. You can learn more at:
https://privacy.shopify.com/en

Third Party Websites and Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

Children's Data

Our services are not intended for children. We do not knowingly collect personal data from minors.

Alcohol Purchase Requirement

Our products are intended for individuals of legal drinking age. By placing an order, you confirm that you meet the legal age requirements in your country.

Security and Retention

We take reasonable measures to protect your information. We retain personal data only as long as necessary to provide our services and comply with legal obligations.

Your Rights

If you are located in the EU/EEA or UK, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent

You can exercise these rights by contacting us.

Complaints

You have the right to lodge a complaint with your local data protection authority.

International Transfers

Your data may be processed outside your country. Where required, we rely on approved safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy from time to time.

Contact

For any questions or requests:

Madonna del Latte
Loc. Sugano 11
05018 Orvieto (TR), Italy
Email: info@madonnadellatte.it